Service Desk

The 3Soft USA Service Desk provides primarily IT function within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). 3Soft USA follows the best ITIL practices in service management:

  • Vendor Neutrality
  • Non-prescriptive

We emphasize on control and coordination of various functions, processes and systems necessary to manage the full lifecycle of IT service management lifecycle. The model is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of the customers.

3Soft USA service desk capabilities and expertise in providing an interface to customers for other ITSM activities, for details please contact us:

  • Incident management
  • Problem management
  • Configuration management
  • Change management
  • Release management
  • Service-level management
  • Availability management
  • Capacity management
  • Financial management
  • IT service continuity management
  • Security management